Introduction:

At the West Pro Hub we are committed to protecting the privacy of our users. This privacy policy outlines the information that we collect, how we use it and the steps we take to ensure it is kept secure.

This privacy policy is intended to comply with the EU General Data Protection Regulation (GDPR) which came into effect on May 25, 2018.

Information we collect:

• Personal Information: This includes your name, email address, postal address, and payment information. We collect this information when you create an account with us or make a purchase.

• User Data: This includes information about your use of our website and services, such as the books you purchase, the pages you visit, and the date and time of your visits.

• Device Information: This includes information about the device you use to access our website, such as the type of device, its operating system, and its IP address.

How we use your information:

• To provide you with our services, such as processing your purchases where products and services are purchased directly from ourselves.
• To communicate with you about your account, orders and any other matter related to your use of our services.
• To improve our website and services by analysing user data and feedback.
• To send you marketing communications about new offers, promotions, and other information that may be of interest to you, only if you have given us your consent.

How we protect your information:

• We implement appropriate technical and organisational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction or damage.
• Access to your personal information is restricted to those who need it to perform their job responsibilities.
• We regularly review our privacy and security policies to ensure that they remain effective and up-to-date.

Your rights:

• Right to access: You have the right to access the personal information that we hold about you.
• Right to correction: You have the right to request that we correct any inaccurate personal information that we hold about you.
• Right to erasure: You have the right to request that we delete your personal information in certain circumstances.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to object: You have the right to object to the processing of your personal information for certain purposes.

Changes to this privacy policy:

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post any changes on our website and, where appropriate, notify you by email.

Contact us:

If you have any questions about this privacy policy or the personal information that we hold about you, please contact us through our Contact page.

Effective Date: 01 January  2024